Question 1

What is Humsafar?

Accepted Answer

Humsafar is an Indian social communication platform that helps adults discover people to talk to and connect through text, voice and video conversations.

Question 2

Is Humsafar a therapy or counselling service?

Accepted Answer

No. Humsafar is for friendly conversation. It does not provide medical, legal, financial or therapeutic services.

Question 3

How do I get started?

Accepted Answer

Download the app, sign in with your phone number and a one-time code, set up your profile, and open the Listening Circle to see who is available.

Question 4

Who can use Humsafar?

Accepted Answer

Humsafar is for people aged 18 and over. You enter your date of birth when you sign up.

Question 5

How do I sign in?

Accepted Answer

You sign in with your phone number and a one-time code. There is no password to remember.

Question 6

Why are partners verified?

Accepted Answer

Partners complete a one-time identity verification before they can take paid calls. Only their username is shown to other people.

Question 7

Can I chat before I call?

Accepted Answer

Yes. You can send a message first and call when you are ready.

Question 8

Is my first call free?

Accepted Answer

Yes, your first call is free. Later calls are charged per minute from your wallet and the price is shown before you call.

Question 9

How do I find someone to talk to?

Accepted Answer

Open the Listening Circle to see people who are available now. Profiles can show languages and interests to help you choose.

Question 10

How do I add money?

Accepted Answer

Open your profile, choose Add money and pay through the secure payment gateway in the app.

Question 11

Who sets the price of a call?

Accepted Answer

Humsafar sets the rates. Partners cannot set their own price.

Question 12

How do I report or block someone?

Accepted Answer

Use the report and block options in the app. Reports are reviewed by our team.

Question 13

Who do I contact for help?

Accepted Answer

Email support@humsafar.chat and include the phone number on your account.

Frequently asked questions

About Humsafar

Getting Started

Accounts and Verification

Text, Voice and Video

Matching and Discovery

Wallet, Credits and Payments

Partner Earnings

Privacy and Safety

Technical Support

Frequently asked questions

About Humsafar

What is Humsafar?+

Is Humsafar a therapy or counselling service?+

Getting Started

How do I get started?+

Who can use Humsafar?+

Accounts and Verification

How do I sign in?+

Why are partners verified?+

Text, Voice and Video

Can I chat before I call?+

Is my first call free?+

Matching and Discovery

How do I find someone to talk to?+

Wallet, Credits and Payments

How do I add money?+

Partner Earnings

Who sets the price of a call?+

Privacy and Safety

How do I report or block someone?+

Technical Support

Who do I contact for help?+