Refund and Cancellation Policy

Wallet recharges

You add money to your Humsafar wallet in Indian rupees through our payment gateways. Wallet credit is added only after the gateway confirms your payment, not when the checkout screen closes.

Money you have added to your wallet and credited successfully is for use on Humsafar. It is not refunded to your bank account and cannot be exchanged for cash, except in the cases described under “Payment problems” and “Cancelling your account” below.

Payment problems: failed, duplicate or uncredited payments

If money left your bank account or UPI app but your wallet was not credited, or you were charged twice for the same recharge, write to support@humsafar.chat with the phone number on your account, the amount, the date and time, and the payment reference or the line from your bank statement.

We will acknowledge your message within 2 working days and give you a decision within 7 working days of receiving the details we need.

If we confirm that a payment was received but not credited, we will credit your wallet. If we confirm a duplicate or erroneous payment, or a payment we cannot credit, we will refund it to the original payment method. Banks and payment apps can take a further 5 to 7 working days to show the money.

There is no automatic refund button in the app.

Calls and billing

Your first call on Humsafar is free. After that, paid calls are billed per minute from your wallet, and the price is shown to you before you call. You can end a call at any time, and you pay only for the time you used.

When a call starts, an amount is held in your wallet for it. Whatever is not used when the call ends is released back to your wallet. You will see it as a “Call Refund” in your wallet history. A call that never connects, such as one that goes unanswered, is not charged.

If a technical fault on our side cut off or wrongly charged a call, write to us within 7 days and we will review it. Where we find we charged you wrongly, we will credit the difference to your wallet.

Virtual gifts

A virtual gift is delivered to the person you send it to straight away, so gifts that have been sent are final and cannot be refunded or reversed.

If a gift was charged but not delivered because of a technical fault, or you were charged more than once for the same gift, write to support@humsafar.chat and we will credit the amount back to your wallet.

GST and invoices

Where GST applies to a recharge, it is included in what you pay and shown on your invoice. When we refund a payment under this policy, the refund includes the GST on that payment, and the related invoice is cancelled or adjusted as the law requires.

For an invoice copy or a question about tax on a payment, write to support@humsafar.chat with the payment details.

Cancelling your account

You can delete your account at any time in the app (Profile → Delete account) after ending any live call. You can also read how deletion works on our Delete account page.

Unused wallet balance cannot be cashed out when you delete your account. Please spend it before you delete, because any balance left is forfeited, except where Indian consumer law requires otherwise.

If we close your account for a reason other than a breach of our rules, you can ask us in writing for your remaining wallet balance, and we will refund it to the original payment method.

Pending payout requests are cancelled automatically when you delete your account, and a payout that has already been sent to the payment provider must finish first.

Your rights

Nothing in this policy limits any right you have under Indian consumer law. If you are not satisfied with our response, you can contact us again at support@humsafar.chat and ask for it to be reviewed.

How to reach us

Write to support@humsafar.chat from the email you use with us, or use the support section in the app. Please do not send passwords or one-time codes.